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INNOVATION - REMOTE SUPPORT

During the Covid-19 pandemic, Virtus Tech performs remote support for turned off desktops

Evo Systems technology serves machines inside or outside the corporate network, even with blue screen, no operating system or turned off

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The Virtus Tech Solution provides agility, security and efficiency in IT routines, without interrupting day-to-day operations. In times of a pandemic, all support and systems update needs are carried out without personal contact or access to customer facilities. The solution's innovation follows the strictest security standards and accesses machines that are turned off or with a blue screen, even without an operating system. 

Challenge

Create a service with technology to access IT environments or environments with large volumes of machines, without the need to interrupt the operation or at alternative times (night and weekend) that require services such as; operating system reinstallation, bios update, updates or patches, to avoid viruses, common routines in everyday life, mainly in bank branches. 

A versão do aplicativo para web possuía elementos antigos e ultrapassados, então foram aplicados elementos mais modernos. Com isso, além de melhorar questões de legibilidade, a implantação de um menu lateral com ícones ajuda na hora do usuário navegar pelo site, tornando seu uso intuitivo por conta da associação de palavras a ícones.

Os sistemas de pesquisa e filtros do sistema passaram a ser mais limpos, o que fez com que sua visualização se tornasse fácil. Elementos desalinhados e muito próximos causam desconforto visual, então todas essas questões foram consideradas durante todo o redesign. A transparência também foi algo muito importante, realçado no redesign. Por meio de avisos de termos e condições e informações juntos de verde, amarelo e vermelho, foi possível mostrar como a empresa se preocupa em trazer a segurança e transparência para o usuário.

Strategy

During the COVID-19 pandemic, the Virtus Tech solution has been one of the most useful and innovative applications on the market. The Evo Systems team, with full access to the platform, has provided services to all customers on a daily basis, without the need to travel to the customer or to Evo Systems' own headquarters, since the entire technical team accesses Virtus Tech from the home office for service, problem solving and prevention.

Tecnologias utilizadas

UX/UI Design

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